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BPO Provider, are you confident of renewal? Any risks of fines? Are your contracts’ margins sufficient? Join us on the 4th February at the Microsoft BOX in Wembley for a free guided tour of the stadium and to understand how change and SLA Management through real-time workflow & dashboarding can improve your bottom line and customer satisfaction while reducing risks.
Overview
If you are a PMO Director or a member of the management team of a BPO account, where ongoing Change Requests and meeting dynamic customer requirements can be the difference between success and failure – this event is for you.
We know the PMO Director has to make sure that the contract and SLA’s are flexible enough that the service being provided can change as the business changes.
We also know that there's simply too many things that can go wrong, too many parts of the change project that need to be carefully managed, and too many aspects of the contract to be delicately negotiated to keep PMO from becoming bogged down in some sort of management issue or other. It’s quite possible to pick up SLA penalties for late delivery, be non-compliant from a governance perspective and potentially not awarded any change project just because being unable to prioritise good from bad business. We know most this is managed by manual and cumbersome processes with considerable management effort.
If you recognise any of the following
- Manual change request processes can result in missed SLAs
- There is inconsistency around processes to manage the relationship and collaboration between the project team and the client
- There is typically a Lack of single-point of truth around PMO office infrastructure to support the ongoing changes to requirements and projects
- Long-term Contracts may be under risk due to customer dissatisfaction
- Inconsistency around the governance of change environment which may put the client at risk with regulatory controllers or even their own auditors
Microsoft and PNMsoft (Microsoft Partner of the year 2009 finalist) introduce the next generation of technologies to assist Systems Integrators and Project Management Offices, with easy to use power technology to aid CHANGE - A solutions framework set up to gauge the success of the project. Come and listen to the PNMsoft On-Demand Assist® story and see the Framework in action.
4 February 2010
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